Frequently Asked Questions

Click on “Forgot Password”, then enter your email. You should get an email from MyMVJ shortly with a secure password reset link.

Note: If you do not receive the email in your inbox within 15 minutes, please check your spam/junk folders!

Please reach out to the MVJ Membership Coordinator via email for help. Include the subject line “MyMVJ Login Email Question” and your full name in the email body.

First off, thank you for being a member of MVJ and our community! We appreciate your support.
To update your billing information, please follow these steps:

1. Log in to MyMVJ. If you can’t remember your password, use the “Forgot Password” link as instructed above.
2. On the Home page or the News Feed, click the icon next to your name in the top right corner.
3. Click “Membership” in the menu that drops down. The option should be near the bottom of the menu.
4. Click “Subscriptions” (next to Info) on the page that appears.
5. You’ll see your current subscription here. In the far right column, click “Update”.
6. Enter your updated billing information on the next page, press “Submit”, and you’re all set!

Thank you for choosing to stay part of the MVJ community! We understand that life happens.
If you’re unable to log in due to a billing information issue, please reach out to the Partnership Director via email. Include the subject line “MyMVJ Billing Update Issue” and the email linked to your account in the body. We will provide you with a different way to update your billing information.

We’re grateful for your support during your time as a member of MVJ. We’re sorry to see you go, but we understand!
To cancel your membership/stop automatic renewals, please follow these steps:

1. Log in to MyMVJ. If you can’t remember your password, use the “Forgot Password” link as instructed above.
2. On the Home page or the News Feed, click the icon next to your name in the top right corner.
3. Click “Membership” in the menu that drops down. The option should be near the bottom of the menu.
4. Click “Subscriptions” (next to Info) on the page that appears.
5. You’ll see your current subscription here. In the far right column, click “Cancel”.
6. You will be asked if you’re sure. If you’d like to proceed with cancellation, you can select “Yes”.

If you have any feedback to share from your time as a member, please feel free to reach out to the MVJ Membership Coordinator via email. We would be happy to hear your thoughts on how we can better support all the members of our community.

We try our best to keep things running smoothly, but sometimes errors happen that we aren’t aware of! If you experience any difficulty logging in and none of the answers in this FAQ help, please reach out to the MVJ Membership Coordinator or the MVJ Partnership Director for help.